“I cannot believe we still get the same view with these screens installed. They blend in seamlessly and work perfectly.”
Lisa Elliot
Our Warranty
Lifetime parts, 24-month labour, and local aftercare from the team that installed your screens.
A limited lifetime warranty
Every retractable screen we supply and install carries a limited lifetime warranty: the screen’s parts are covered for as long as you own it, backed by a 24-month labour warranty. Because one New Zealand team looks after your screens from first enquiry to installation, aftercare comes from us - not a faceless third party.
Download our warranty (PDF) for your records.
What’s covered
We warrant to the original owner that the screen is free from defects in materials and workmanship under normal use, for as long as you own it - the cassette, the metalwork, and the moving parts. If a covered part fails, we repair or replace it.
Mesh, motors, and electricals
A few parts have their own terms:
- Mesh is a wear item, so it sits outside the lifetime parts cover - but it is fully replaceable and serviceable, and any genuine manufacturing fault is put right.
- Motors on motorised outdoor blinds are warranted for 5 years, and electrical components (remotes and receivers) for 1 year, from installation. This cover is void if they are exposed to water, power surges, or similar.
What isn’t covered
The warranty doesn’t cover damage from misuse, modification, abuse, or poor maintenance, or screens that were not bought from and installed by us or an authorised Phantom installer. Removing and refitting a screen yourself can also affect cover - if something needs moving, talk to us first.
Supplier-made products
A few products we supply and install are made by other manufacturers, and each carries its maker’s warranty rather than our Phantom limited lifetime warranty:
- Brio 612 pleated screens are supplied by Allegion and carry Allegion’s own warranty.
- MagicSeal magnetic screens carry MagicSeal’s own 2-year warranty (from registration). It does not cover ripped or torn mesh, accidental damage from broken glass, or damage from a screen not being stored flat or being left near direct heat or sunlight.
- Ziptrak outdoor blinds carry Ziptrak’s own warranty.
Whichever product you have, we fitted it - so aftercare still starts with us, and we will point you to the right terms and handle the service work.
How to make a claim
Contact us with your proof of purchase and a quick description (a photo helps). We supplied and fitted your screen, so we assess and carry out any warranty work ourselves. A little seasonal care keeps everything running and protects your cover.
This warranty is in addition to your rights under the Consumer Guarantees Act.
FAQ
Frequently asked questions
What does the limited lifetime warranty cover? +
The screen's parts - the cassette, the metalwork, and the moving parts - against defects in materials and workmanship, for as long as you own the screen, backed by a 24-month labour warranty. Mesh, motors, and electrical components have their own terms.
Is the mesh covered? +
Mesh is a wear item, so it sits outside the lifetime parts cover - but it is fully replaceable and serviceable, and any genuine manufacturing fault is put right.
Are motorised outdoor blinds covered? +
Yes. The motor is warranted for 5 years and the electrical components (remotes and receivers) for 1 year from installation, against failure under normal use. That cover is void if they are exposed to water, power surges, or similar.
Do the Brio 612, MagicSeal magnetic screens, or Ziptrak blinds have the same warranty? +
No. Products made by other manufacturers - the Allegion Brio 612 pleated screen, MagicSeal magnetic screens, and Ziptrak outdoor blinds - carry their maker's warranty rather than our Phantom limited lifetime warranty. We fitted them, so aftercare still starts with us, and we will point you to the right terms.
Who do I contact for a warranty issue or service? +
Contact our team directly - we supplied and installed your screen, so we handle service and aftercare ourselves rather than passing you to a third party.