Product-specific warranty cover, with service and aftercare coordinated by Phantom Screens NZ.
By product family
Brio 612 retractable pleated screen
Allegion New Zealand provides 5 years of mechanical warranty cover for interior Brio 612 screens and 1 year for exterior installations. Product-specific conditions and exclusions apply.
MagicSeal magnetic insect screen
MagicSeal magnetic insect screens have a two-year warranty from registration. It does not cover ripped or torn mesh, accidental broken-glass damage, damage from not storing the screen flat, or damage from direct heat or sunlight.
Phantom Executive motorised screen
Executive screens have limited lifetime cover on main parts for the original purchaser, 24 months of installation labour cover, 5 years on electrical motors, and 1 year on electrical components including remote transmitters and receivers. Mesh is excluded and product-specific conditions apply.
Phantom retractable door and window screens
The supplier provides limited lifetime cover for main components for the original purchaser and 24 months for installation labour. Mesh is excluded. Product-specific eligibility, conditions and exclusions apply.
Ziptrak outdoor blind
Genuine Ziptrak system components carry a 5-year component-replacement warranty through the retailer. Visiontex mesh carries a 10-year manufacturer warranty when it is the fabric specified for your blind. Fabrication, installation and other fabric or PVC terms are separate; conditions apply.
The warranty terms pass through by product family, but you do not need to work out which supplier to call. Start with Phantom Screens NZ. We identify the installed product, check the relevant terms, assess the issue and coordinate the appropriate warranty or paid-service route.
Download the warranty summary (PDF) for your records.
Contact us with your proof of purchase and a quick description (a photo or short video helps). We use the job record to confirm the product before giving a coverage answer. Please do not dismantle or force a damaged screen while you wait; the care guide has safe routine steps.
The product cards above are customer-facing summaries, not the underlying supplier instruments. Product-specific conditions still apply, and a summary is not a promise that a particular failure will be covered.
These warranty arrangements are in addition to your rights under the Consumer Guarantees Act.
FAQ
We install several product families and their supplier or manufacturer terms are different. The product-specific summaries on this page keep those terms separate instead of turning them into one blanket promise.
Your quote, invoice and job record identify the installed product. Send us your address or proof of purchase and we will confirm the product and the terms that apply before assessing the issue.
No. Wear items, accidental damage, misuse and maintenance conditions vary by product. Send photos rather than relying on a general exclusion list; we will identify the applicable terms and assess the cause.
Send proof of purchase if you have it, your installation address, a short description and clear photos or video. That lets us identify the product and decide whether warranty assessment or paid service is appropriate.
Contact Phantom Screens NZ directly. We identify the product, confirm the applicable supplier terms, assess the issue and coordinate the next step.
In the words of Kiwi homeowners
“I cannot believe we still get the same view with these screens installed. They blend in seamlessly and work perfectly.”
Lisa Elliot
“We should have done this years ago. Fresh air through the house without worrying about flies or mosquitoes. No more fly spray.”
Steve & Carol
“The service was outstanding. Everything from measure to install was smooth, and the quality is fantastic. Highly recommend.”
Dawn McNaughton
Enquire
Send photos and rough sizes for an indicative price and suggestions. Then we book a measure and consult once you're happy it's the right fit.
Worked out from your photos and rough sizes - no visit needed.
We confirm details on site once you're happy with the solution and product.
Custom-made and professionally fitted, with aftercare arranged through Phantom Screens NZ.
