Privacy Policy

Introduction

At Phantom Screens New Zealand, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or submit an enquiry.

Information We Collect

1. Enquiry & Contact Information

If you submit an enquiry through our website, we collect details necessary to respond to your request. This may include:

Your name
Email address
Phone number
Address (if provided)
Uploaded files (such as photos, house plans, or other documents related to your enquiry)

We use this information to contact you about your enquiry and to provide relevant information about our products and services.

2. Device & Website Usage Information

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

Your IP address
The browser and device type you are using
Your time zone
Pages you visit on our website
How you interact with our website
The website or search terms that referred you to our site

This information helps us understand how visitors use our website and improve the user experience. We use Google Analytics (GA4) to track and analyze this data.

How We Use Your Information

We collect and use your information to:

Respond to your enquiries and provide customer service.
Follow up via phone or email about your request.
Improve our website by analyzing user interactions and trends.
Prevent fraud or security threats on our website.
Send marketing communications (if you have opted in to receive them).

We do not sell or share your personal information with third parties for unrelated marketing purposes.

Sharing of Personal Information

We only share your information with trusted service providers who assist us in delivering our products and services. These include:

HubSpot (CRM for managing customer enquiries)
Make.com & Airtable (Internal automation and database management)
Google Analytics (Website analytics and performance tracking)

We may also share your information if required to comply with legal obligations or to protect our business and website from fraud or security threats.

File Uploads & Security

If you upload photos, house plans, or other documents through our website, they are used only for the purpose of assisting with your enquiry or quotation. We do not share these files outside of the services required to fulfil your request.

Your Rights & Choices

Under New Zealand’s Privacy Act 2020, you have the right to:

Request access to the personal data we hold about you.
Request corrections to any inaccurate or incomplete information.
Request deletion of your personal data, subject to legal or business requirements.

If you have any questions or wish to exercise your rights, please contact us at:

📧 [email protected]
📞 0800 88 12 12

Cookies & Tracking

We use cookies and tracking technologies (such as web beacons and pixels) to improve website functionality and analyze visitor behaviour. You can adjust your browser settings to disable cookies, but this may affect certain features of the website.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.

Last updated: 07/02/2025