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Terms & Conditions


All offers, orders, quotes and sales by Phantom Screens are subject to the following terms and conditions of sale.


By ordering products, the customer agrees to these terms and conditions unless otherwise expressly agreed under a separate written contract with Phantom Screens. The terms and conditions stated herein shall prevail over any different or additional terms and conditions proposed by a customer and shall apply to the sales or shipment of any goods in response to a customer order.


Amounts past due are subject to a finance charge of 2% per month, beginning on the 15th day from the invoice date. Phantom Screens retains the right to place past-due accounts on credit hold and to hold further shipments and services to a customer until all past-due accounts have been paid. Phantom Screens may, upon review of credit history, set terms that are different from the above. Title to goods shall remain with Phantom Screens until a further payment has been received and the goods are paid for in full, free of deduction.

Royalties shall be paid in accordance with that specified by Phantom Screens.


Prices for the products shall be the prices in effect on the date the customer places a submitted order form. Phantom Screens retains the right to periodically adjust product prices and may reject orders if required. 


Published product prices cover standard packaging only. Special packing and crating are available at additional cost and are used when warranted. Any common carrier, whether designated by the customer in shipping instructions or not, is declared to be an agent of the customer. Phantom Screens shall not be responsible for any delays or damages in shipping for any reason whatsoever.


Please note that items will be shipped nationally, and delivery to a specific address is dependent on the carrier. Due to the nature of the product and its size, pickup from the carrier’s nearest depot is often required. Phantom Screens assumes no liability for the carrier’s policies and decisions.

For smaller orders of 1-2 screens, there may be further delays due to the cost of shipping. In such cases, the cost of shipping can exceed the cost of the screen itself. Therefore, we combine orders to keep costs down and provide the best value to you.


All claims against Phantom Screens for shortages or incorrect goods supplied must be made in writing to Phantom Screens within 30 days from acceptance of delivery. Risk of loss or damage to products sold shall transfer to the customer upon delivery to a common carrier. Upon delivery of the product to a common carrier, a bill of lading or express receipt shall be conclusive evidence of the good condition of the product. In case of loss or damage en route, the customer should immediately notify the carrier in writing in order to substantiate a formal claim.


No cancellations will be accepted after your order is confirmed. If legal action is required to recover your debt you may be charged any legal costs (including solicitor’s fees and disbursements) or debt collection agency costs.

No product will be accepted for return without a prior written approval in the form of a Returned Goods Authorisation (RCA). This applies to warranty claims, customer claims and shipping errors. Only items listed as parts and accessories on the price list will be considered for return. Goods must be in a re-saleable condition. Unless otherwise agreed, costs related to returns are the responsibility of the customer, including freight, brokerage and duties. Returned items must be sent to the plant, not our postal box. Returned items may be subject to a 15% restocking charge. Credit will be based on the value of the original shipped invoice. Credits will be posted to you, not deducted from existing accounts. The customer cannot cancel orders after production for that order has been commenced by Phantom Screens. Phantom Screens will fill accepted orders with reasonable promptness, subject to the customer’s compliance with payment or credit terms. If an order cannot be completed due to causes beyond Phantom Screens’ control, Phantom Screens retains the right to either cancel the uncompleted portion of the order or complete the order if, and when, it becomes possible.


The Supplier shall use all reasonable endeavours to supply to the customer the goods ordered by It, but shall not be deemed to be in breach of this obligation If failure to do so Is occasioned by any cause not within the Supplier’s control including but without limitation fire, flood, strike, labour troubles or other industrial disturbances, Inevitable accidents, plant failures, failure of usual source of supply, inability to obtain labour or transportation, failure of a source of power, war (declared or undeclared), embargoes, blockades, legal restrictions, riots, insurrections or acts of God.