Support & Customer Care

If we are ever called back to a job it is nearly always to add more screens to the home. This is the advantage to work with and supply a premium product however we want our customers to know that we are there for them should ever an issue occur. We have been installing retractable insect screens for over twenty years and in most cases, only going back for new mesh or a service and clean after 17-18 years of use but call us anytime and we will be happy to help.

Mesh Replacement

The retractable screens are designed to be strong and last an incredibly long time. That is why our warranty is the best.

We understand that accidents will happen, life gets in the way 🐕 and sometimes you’ll need your screen’s mesh replaced.

Our experienced local installers will replace your screens mesh and service your screens. You will be back and running smoothly in no time.

To organise a new mesh or your screen serviced, fill out the contact form and we will see what we can organise asap.

Warranty Information

We are dedicated to customer satisfaction, so we guarantee you’re screens for decades. Our limited lifetime warranty covers your screens components. Mesh and electrical componentry are covered for up-to five years. We’ll also keep your product and installation details on file, so there’s no need to register your warranty with us.

The product is warranted to the original purchaser for as long as the purchaser owns/resides at that residence. The warranty excludes mesh, and oversized systems.

Phantom Screens will replace or repair, at its option, the component at no cost. Labour is included for a period of two years from the date of purchase and/or installation and thereafter will be charged for.

This warranty applies under conditions for of normal non-commercial use, but does not apply to defects that result from:

  • Failure to perform periodic maintenance as outlined in the service guide.
  • Improper operating or handling.
  • Unauthorised repairs and/or installation made or attempted by a non-Phantom authorised individual.
  • Accidents and/or acts of God.
  • Use of the product in commercial applications including rental properties.

For this warranty to be in effect, a qualified service contractor who is a contracted Distributor and/or their authorised dealer must perform the original installation. Component defects should be reported to the installer of your Phantom Screen, who will carry out the warranty on behalf of Phantom Screens.

Local agent
Area
Phone
Adam Broadbent & Vaughan Bryant
Bay of Plenty & Waikato
0800 88 12 12
Mark Johnson
Auckland – Bombay to Orewa
021 564 676
Jeremy & Courtney Evans
Hawkes Bay Area
027 664 2590
John Nightingale
Christchurch Area
027 359 9173
Geoff Hay
Dunedin, Oamaru & Queenstown
03 489 4676
Auckland Bay ofPlenty Canterbury Gisborne Hawke’sBay Manawatu-Wanganui Marlborough Nelson Northland Otago Southland Taranaki Tasman Waikato Wellington WestCoast